Using Sonect

How can I open Sonect?
You can find the Sonect application in the TWINT+ tile and it is called "Withdraw cash".
Thu, 8 Apr, 2021 at 1:42 AM
How is the limit calculated?
You have a monthly limit of CHF 1000 with Sonect. In addition, the limits on TWINT itself are also applied.
Thu, 8 Apr, 2021 at 1:42 AM
I have closed my browser. How can I find my barcode?
Just go back to the TWINT App and start the Sonect application again. If you already have an active withdrawal request, it will be displayed on the Sonect d...
Thu, 8 Apr, 2021 at 1:43 AM
How can I find a shop?
If you have location active in your browser settings, you will see a list of possible stores near you directly on the Sonect Dashboard. Alternatively, you c...
Thu, 8 Apr, 2021 at 1:43 AM
How much time do I have to confirm a payment in TWINT?
Once a purchase request (barcode) has been created, you have 15 minutes until the request expires. Within this time, you again have 3 minutes to authorize t...
Thu, 8 Apr, 2021 at 1:44 AM
Why is there a QR code and a barcode?
For some shops, scanning a QR code works better. So if you ever have trouble getting the barcode to scan, try the QR code.
Thu, 8 Apr, 2021 at 1:44 AM
Sonect shows me that my session has expired?
Return to the TWINT App and start the application again.
Thu, 8 Apr, 2021 at 1:45 AM
How can I cancel an active request?
If you have already created a barcode and therefore a request, you can cancel it at any time using the "trash can" sign. You will not be charged r...
Thu, 8 Apr, 2021 at 1:45 AM
Do I need an internet connection?
Yes, you will need an internet connection throughout the cash withdrawal process.
Thu, 8 Apr, 2021 at 1:46 AM
Where can I find my transactions?
In the Sonect App, you can find your transaction history under the "Profile" sign in the upper right corner next to "Welcome to Sonect".
Thu, 8 Apr, 2021 at 1:46 AM