General question

What is Sonect?
Sonect is a Swiss company that aims to make cash accessible to everyone, everywhere. Sonect turns any cash register into an ATM, and with the TWINT App, you...
Thu, 8 Apr, 2021 at 1:35 AM
How does Sonect work in TWINT?
Go to TWINT+ select "Withdraw cash", then the Sonect App opens, find a participating shop nearby, select the amount and present the barcode at th...
Thu, 8 Apr, 2021 at 1:37 AM
Where can I withdraw cash with TWINT?
Cash withdrawals with TWINT are only possible at participating Sonect shop. Currently, these include all k kiosks and Volg, as well as participating bakerie...
Thu, 8 Apr, 2021 at 1:37 AM
Can I withdraw cash from any shop that offers TWINT?
Cash withdrawals with TWINT are only possible at participating Sonect shops. Currently, these include all k kiosks and Volg, as well as participating bakeri...
Thu, 8 Apr, 2021 at 1:38 AM
What does it cost to withdraw cash with TWINT?
Cash withdrawals up to and including CHF 100 cost CHF 1. Amounts over CHF 100 cost CHF 1.50 per transaction.
Thu, 8 Apr, 2021 at 1:38 AM
Are there withdrawal limits?
The maximum amount that can be withdrawn with Sonect is CHF 200 per transaction. A monthly limit of CHF 1000 applies.
Thu, 8 Apr, 2021 at 1:39 AM
Are there cash limits per Sonect shops?
The maximum withdrawal amount depends on the cash availability in the Sonect shop. A maximum of CHF 200 can be withdrawn per transaction.  
Thu, 8 Apr, 2021 at 1:39 AM
What happens if I do not use the barcode?
If the barcode is not used within 15 minutes, it will expire.
Thu, 8 Apr, 2021 at 1:40 AM
Who can I contact if I have any questions?
If you have any questions, you can contact the friendly Sonect support: +41 44 508 72 00 or support@sonect.ch.
Thu, 8 Apr, 2021 at 1:41 AM